Privacy Policy

ULTIMATE HIKES is committed to ensuring your personal information is protected. ULTIMATE HIKES understands and appreciates you are concerned about your privacy and about the confidentiality and security of information we may collect about you. This Privacy Policy Statement will explain how we go about treating your personal information.

In addition to this Privacy Policy Statement, there may also be specific and additional privacy provisions, which apply to our collection and use of your personal information e.g. information provided when entering a competition, subscribing to a newsletter, or participating in a survey. If there is any inconsistency between this Privacy Policy Statement and those specific and additional provisions, the specific and additional provisions will prevail.

The information we collect about you

The types of personal information we collect about you will depend on what services you use or products you acquire. This may include collecting your name and address, your email address, your contact address, credit card details and, where you have the option to comment on our services or products, whatever other information you choose to supply to us.

How we use your information and whom we may disclose it to

The information that we collect about you is used to help you access the services or acquire the goods that ULTIMATE HIKES provides more easily. The information we collect from you is strictly confidential. We do not sell, rent, loan, trade or lease the addresses stored in our database to any third parties. We may disclose the personal information, other information or data we collect from you if:

• You give us your consent.
• You would reasonably expect us to disclose it for another purpose, and that other purpose is related to the purpose specified to you at the time of collection.

In this way we may use your information to send you out promotional material, which you may find of interest. If you do not wish to receive any of this material you may simply choose to "unsubscribe" from our mailing lists and no further material will be sent to you.

Supply of Images or Feedback

Should you wish to share images or reviews from your trip with ULTIMATE HIKES we agree to only use this content for the ULTIMATE WEBSITE only. Should we wish to use this material in any other form ULTIMATE HIKES will contact you to ask for your express written permission.


Access and Contact

Any personal information that we collect about customers including email addresses will be kept in a database of ULTIMATE HIKES.

Our security procedures

Once we receive personal information from you, we take all reasonable steps to ensure that all information we collect, use or disclose is accurate, up to date and stored in a secure environment and accessed only by authorised persons.

Contact information

We take the privacy of your information seriously and it is important that you understand how we manage your personal information. If you have any questions or comments in relation to this Privacy Policy Statement or if you wish to access your personal information or update it please contact us at privacy@ultimatehikes.co.nz or by mail addressed to: Privacy, ULTIMATE HIKES, PO Box 259, Queenstown 9348.

You should provide us with as much detail as possible about the particular information sought, in order to help us retrieve it. An access fee may be charged. If ULTIMATE HIKES does not allow you to access your personal information we will provide you with the reasons for our decision.

ULTIMATE HIKES operated brands include:

The Milford Track Guided Walk, The Routeburn Track Guided Walk, The Grand Traverse Guided Walk, The Classic Guided Walk, The Milford Track Encounter, The Routeburn Track Encounter, The Mount Cook Encounter and The Southern Adventure.

ULTIMATE HIKES adheres to the following Privacy Principles:

• ULTIMATE HIKES only collects personal information by fair, lawful and non-intrusive means.
• ULTIMATE HIKES only uses or disclose information for the purpose for which it was collected unless the person has provided permission to send direct marketing material.
• ULTIMATE HIKES take reasonable steps within the boundaries of accepted everyday work practises to ensure that the personal information it collects, uses or discloses is accurate, complete and up-to date.
• ULTIMATE HIKES implements systems that protect the personal information it holds from misuse and loss and from unauthorised access, modification or disclosure.
• ULTIMATE HIKES has a policy document outlining its information handling practices and make this available to anyone who asks.
• ULTIMATE HIKES provides printed and digital means for individual access to personal information it holds about that individual on request.
• ULTIMATE HIKES does not adopt, use or disclose, an identifier that has been assigned by a Commonwealth government 'agency'.
• ULTIMATE HIKES provides methods for customers to interact anonymously whenever it is lawful and practicable to do.
• ULTIMATE HIKES only transfers personal information to a recipient in a foreign country in circumstances where the information will have an appropriate level of protection.
• ULTIMATE HIKES does not collect sensitive information unless the individual has consented, it is required by law - or in other special specified circumstances, for example relating to health services provision and individual or public health or safety.

Third Party Websites

ULTIMATE HIKES cannot control and is not responsible for the collection of personal information by third-party websites, including websites owned or controlled by resellers, travel companies, or other distributors or any websites not controlled or authorized by ULTIMATE HIKES. Customers may be able to access third-party websites through links on the ULTIMATE HIKES websites. Such third-party websites have their own separate privacy practices. ULTIMATE HIKES has no control over and no responsibility or liability for the practices and policies implemented by such third parties on their websites. Certain third-party websites may have received permission from ULTIMATE HIKES to use ULTIMATE HIKES trademarks, but may not provide a link to this Privacy Policy and disclosure. Customers should communicate directly with such websites to get information about their privacy practices and policies.

This Policy and Disclosure does not cover customers who enter the ULTIMATE HIKES websites through links from non-ULTIMATE HIKES sites, such as those of advertisers or other content providers.