Employment - Frequently Asked Questions

What positions are available?

The following positions are available for the operational season (1st December to early April) with training from mid-November:

  • Guides
  • Lodge Managers
  • Lodge Cooks
  • Lodge Attendants/Cleaners 
  • Guest Services

What is the duration of my employment?

For most of our positions you will need to be available to work for the full season 1st December2021 – early April 2022.

Training for seasonal contracts starts mid-November.

Will I need a work visa?

Yes, if you are not a New Zealand or Australian resident.

For information about visas and work permits, please go to www.immigration.govt.nz. 

If you already hold a work visa for part of the season, we may require you to apply for a visa for the balance of the season before starting.

What will my job involve?

Please read the job description of the position you are applying for very carefully.  Lodge staff and guides will spend most of the season on the track, working in a remote environment for long periods of time. 

All the positions have a strong focus on hospitality.  You will be interacting with new people daily and your primary focus will be making sure our guests have an unforgettable experience throughout their time and interaction with us. 

All of the positions have a fixed routine and housekeeping and/or administrative duties.  These must be done to a consistently high standard alongside adapting to the various challenges that can arise daily.

Most of all, you must be prepared to adapt quickly and work collaboratively with a small team of people.  It is imperative that you have a self sufficient and can-do attitude to intuitively act in the best interests of your team and our guests.

Is training provided?

Yes, training will be in Queenstown and on track starting in mid-November.  Specific training will be provided depending on the position.

Is food and lodging provided?

Food and lodging fees are payable by staff and guides while they are living and working on track.

Limited guide accommodation is available in Queenstown for guides whilst off the track for which rent is payable. 

There is no food and lodging provision for Queenstown based staff.

Is there time off?

Depending on the position there is limited time off during the season.

Lodge staff have days off each week that are spent on track, with rostered time off to leave the track for consecutive days as agreed by the lodge manager.

Guides have rostered trips during the season and can request days off.  But they must be prepared to work up to nine days consecutively.

Queenstown staff work on a roster system.